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Cancellation / Refund / Change Policy

BARBAROS YACHTING – CANCELLATION / REFUND / CHANGE POLICY

Last Update: 01.05.2026

This Cancellation / Refund / Change Policy (“Policy”) regulates the principles regarding reservation cancellation, date changes, refunds, and service conditions within the scope of boat/yacht charter services offered by Barbaros Turizm Yatçılık İnşaat İthalat İhracat ve Ticaret Anonim Şirketi (“Barbaros Yachting” or “Company”). Any user/BUYER who creates a reservation or makes a payment through the Platform is deemed to have accepted the provisions of this Policy.

1) IMPORTANT INFORMATION

  • 1.1. Boat/yacht charter services may include different conditions depending on variables such as season, boat type, route, number of people, campaigns, special days, port conditions, and the rules of the boat owner.
  • 1.2. For this reason, cancellation / refund / change conditions may be determined specifically for each reservation. The conditions presented to the User/BUYER before the reservation confirmation or at the payment step are the valid terms for the relevant reservation.
  • 1.3. The Company reserves the right to update the Policy provisions based on operational requirements, supply/crew planning, port rules, or boat owner conditions. Updates come into effect on the date they are published on the Platform.
  • 1.4. However, in the event of an update, the cancellation/refund/change conditions that were valid at the time the BUYER confirmed and finalized the reservation shall prevail.

2) FINALIZATION OF RESERVATION

  • 2.1. A reservation is deemed finalized when:
    • It is confirmed in writing by the Company (WhatsApp/e-mail/SMS) and/or
    • The down payment/payment is received.
  • 2.2. Requests made before the reservation is finalized are considered "pre-requests" and are not binding.

3) CANCELLATION CONDITIONS (GENERAL FRAMEWORK)

The following conditions are a general exemplary framework. Different rates may apply depending on the specific reservation.

3.1. Private Charter

In private charter operations, as the boat is allocated specifically to you on certain dates, the following processes may generally be implemented:

  1. For cancellations made 60 days or more before the tour start date: The deposit paid may not be refunded due to operational planning and the boat being closed for sale.
  2. For cancellations made less than 60 days before the tour start date: The entire charter fee may be collected, and no refund may be provided.
  3. Re-chartering Status (Exceptional Refund): In the event that the cancelled dates can be re-chartered to another user under the same conditions, the total or a partial amount of the paid fee may be refunded with the approval of the boat owner.

3.2. Cabin Charter

In cabin charter services, cancellation processes may generally be evaluated according to the following periods, unless otherwise stated in the tour details:

  1. For cancellations made 60 days or more before the tour start date: A cancellation fee of 25% of the deposit amount may be applied.
  2. For cancellations made 59 - 45 days before the tour start date: A cancellation fee of 50% of the deposit amount may be applied.
  3. For cancellations made 45 - 30 days before the tour start date: The entire deposit amount may not be refundable.
  4. For cancellations made less than 30 days before the tour start date: The entire tour amount may be collected, and no refund may be provided.

3.3. Important Reminders

  1. Written Notification: For cancellation requests to be valid, they are expected to be submitted to us in writing.
  2. Non-utilization of Service: In cases where the tour is not attended or the boat is not taken over without cancelling the reservation, no refund process may be initiated.
  3. Special Conditions: For campaign periods or special routes, the specific "Cancellation and Refund" clauses stated in the details of the relevant tour/boat are prioritized.

4) DEPOSIT / PRE-PAYMENT

  • 4.1. A deposit/pre-payment may be collected to secure the reservation and to close the boat for sale on the relevant dates.
  • 4.2. Unless explicitly stated otherwise, the deposit/pre-payment may not be refundable.

5) DATE CHANGE (RESERVATION CHANGE)

  • 5.1. When the BUYER wishes to change the reservation date, they must apply to the Company in writing.
  • 5.2. Date changes may be accepted or rejected depending on the boat's availability, seasonal intensity, and operational plan.
  • 5.3. In case of a date change:
    • Price differences may occur,
    • Current prices for the new date may be applied,
    • Campaign/discount rights may become invalid.
  • 5.4. A date change does not grant a right of cancellation.

6) NO-SHOW / DELAY

  • 6.1. If the BUYER is not present at the specified location at the service hour or does not participate in the service, it is considered a no-show, and no refund may be provided.
  • 6.2. In case of delay, the service duration may be shortened; in this case, no refund may be provided.

7) CANCELLATION / CHANGE DUE TO WEATHER CONDITIONS AND SAFETY

  • 7.1. The Captain, port authority, or the Company may decide on route changes, time changes, or postponement of the service due to safety reasons.
  • 7.2. In such cases, the Company may offer one of the following options: alternative date, equivalent boat, or partial refund / voucher.

8) FORCE MAJEURE

  • 8.1. Events that are beyond the control of Barbaros Yachting, which are extraordinary and unpredictable despite all due care, such as natural disasters (flood, earthquake, storm, hurricane, fog, etc.), war, invasion, acts of foreign enemies, civil war, rebellion, revolution, military coup, terrorist acts, civil commotions, industrial disputes, fire, epidemics, health risks, government sanctions, strikes, technical failures, and port closures shall be considered force majeure.
  • 8.2. In case of force majeure, the Company may not be able to provide the service or may change it. Refund/postponement conditions are determined according to the nature of the event.

9) REFUND PROCESS AND PAYMENT METHOD

  • 9.1. If a refund is decided, the payment:
    • If made by credit card, will be refunded to the relevant card,
    • If made by Money Transfer/EFT, will be refunded to the reported IBAN.
  • 9.2. Bank/payment institution commissions, exchange rate differences, and expenses may affect the refund amount.
  • 9.3. The refund period may vary according to the processing times of the banks.

10) CANCELLATION OF ADDITIONAL SERVICES (TRANSFER / FOOD / APA etc.)

  • 10.1. Additional services such as transfers, food and beverages, decorations, or special organizations may be subject to separate cancellation conditions as they are supplied from third parties.
  • 10.2. In these services, cancellation/refund policies may vary according to the supplier's rules.

11) CONTACT

For cancellation/refund/change requests:

Barbaros Yachting

E-mail: info@barbarosyachting.com

Phone / WhatsApp: +90 549 401 00 01

12) ENFORCEMENT

This Policy comes into force on the date it is published on the Platform.

Barbaros Yachting