Service Standards
BARBAROS YACHTING – SERVICE STANDARDS
1) General Service Standard
Barbaros Yachting aims to carry out the boat/yacht charter and related services it offers in line with the principles of safety, hygiene, customer satisfaction, and operational quality. Services are provided according to the scope and conditions specified in the reservation details.
2) Reservation and Operation Management
2.1.Reservations become final through requests created via the Platform and/or written confirmation (e-mail/WhatsApp/SMS).
2.2.Departure time, port information, boat information, and additional services, if any, are shared with the User before the reservation or at the latest on the day of service.
2.3.In line with operational requirements; reasonable changes in departure time, port changes, or route updates may be made.
3) Boat Delivery and Timing Standards
3.1.Boat delivery is carried out at the port specified within the scope of the reservation and within the determined time interval.
3.2.In case of delay by the User, the service period may be shortened due to the boat schedule and port rules; in this case, no refund may be made.
3.3.Boarding/disembarkation processes are carried out in line with the directions of the captain and crew.
4) Safety Standards
4.1.Barbaros Yachting aims to take the necessary measures for the safe provision of the service.
4.2.The User is obliged to comply with the safety instructions given by the captain/crew during the service.
4.3.Due to weather conditions, sea traffic, port rules, or safety risks, the route may change or the service may be postponed.
5) Hygiene and Boat Preparation Standards
5.1.The boat is prepared for use before the service and an effort is made to deliver it in accordance with general cleaning standards.
5.2.Ordinary soiling that may occur during use is considered normal; however, in case of extraordinary pollution/damage, an additional cleaning/repair fee may be requested.
6) Service Scope and Inclusions / Exclusions
6.1.Items included and not included in the service are specified separately in the reservation details.
6.2. Common examples:
For clarity, the "Inclusion/Exclusion" list is shared separately in the quote form or on the screen before payment.
7) Equivalent Boat / Alternative Service Standard
7.1.In the event that the relevant boat cannot provide service due to technical failure, maintenance, safety risk, or force majeure, Barbaros Yachting has the right to:
7.2.If an equivalent boat is provided, the service is continued at the closest possible standards.
8) Communication and Customer Support Standard
8.1.Barbaros Yachting aims to provide support through communication channels (phone/e-mail/WhatsApp) before and after the reservation.
8.2.User requests are answered within a reasonable time depending on the density.
9) Complaint and Satisfaction Management
9.1.The User should convey their complaints and requests regarding the service to the Company on the day of the service or within a reasonable time following the end of the service.
9.2.Barbaros Yachting may take necessary actions by evaluating the complaints; however, there is no guarantee of a refund in every case.
10) Visual and Content Discrepancies
Photos, videos, and descriptions on the Platform are for promotional purposes. There may be minor differences in details such as boat model year, equipment, color/layout. Such differences do not constitute a reason for a refund on their own.
11) Suspension / Termination of Service
In the event that the User endangers safety, acts contrary to the boat rules, or fails to comply with the instructions of the captain/crew, the service may be stopped for safety reasons. In this case, no refund may be made.