Service Standards

BARBAROS YACHTING – SERVICE STANDARDS

1) General Service Standard

Barbaros Yachting aims to deliver boat/yacht rental and related services in accordance with the principles of safety, hygiene, customer satisfaction, and operational quality. Services are provided according to the scope and conditions specified in the reservation details.

2) Reservation and Operation Management

2.1.Reservations are confirmed through requests created on the Platform and/or written confirmation (email/WhatsApp/SMS).

2.2.Departure time, port information, boat information, and any additional services are shared with the User before reservation or at the latest on the service day.

2.3.Reasonable changes in departure time, port change, or route updates may be made based on operational requirements.

3) Boat Handover and Timing Standards

3.1.Boat handover is carried out at the port specified in the reservation scope within the determined time range.

3.2.In case of the User's delay, the service duration may be shortened according to the boat program and port rules; in this case, a refund may not be made.

3.3.Boarding/disembarking processes are conducted according to the captain and crew's directions.

4) Safety Standards

4.1.Barbaros Yachting aims to take necessary measures for the safe delivery of the service.

4.2.The User is obligated to comply with safety instructions given by the captain/crew during the service.

4.3.Route may be changed or service postponed due to weather conditions, marine traffic, port rules, or security risks.

5) Hygiene and Boat Preparation Standards

5.1.The boat is prepared for use before the service and an effort is made to deliver it in accordance with general cleanliness standards.

5.2.Ordinary soiling during use is considered normal; however, in case of extraordinary dirt/damage, an additional cleaning/repair fee may be charged.

6) Scope of Service and Included / Excluded Items

6.1.Items included and excluded from the service are specified separately in the reservation details.

6.2. Common examples:

For clarity, the "Included/Excluded" list is separately shared in the quotation form or pre-payment screen.

7) Equivalent Boat / Alternative Service Standard

7.1.In case the relevant boat cannot provide service due to technical failure, maintenance, security risk, or force majeure, Barbaros Yachting has the right to:

7.2.If an equivalent boat is provided, the service continues at the closest possible standard.

8) Communication and Customer Support Standard

8.1.Barbaros Yachting aims to provide support through communication channels (phone/email/WhatsApp) before and after reservation.

8.2.User requests are responded to within a reasonable time depending on workload.

9) Complaint and Satisfaction Management

9.1.The User should communicate complaints and requests regarding the service to the Company on the service day or within a reasonable time after service completion.

9.2.Barbaros Yachting may evaluate complaints and take necessary action; however, there is no guarantee of a refund in all cases.

10) Visual and Content Discrepancies

Photographs, videos, and descriptions on the Platform are for promotional purposes. Minor differences may exist in boat model year, equipment, color/layout, etc. Such differences alone do not constitute a reason for refund.

11) Service Termination / Stopping

If the User endangers safety, acts in violation of boat rules, or does not comply with captain/crew instructions, the service may be stopped for security reasons. In this case, a refund may not be made.